Press Release
July, 2011
ING selects MoDel as preferred delivery solution
ING Car Lease has selected the MoDel system from Ebbon-Dacs as its preferred electronic vehicle delivery and collection solution and has informed its preferred suppliers that they must be using the system by the autumn.
ING has a fleet size of 47,615 vehicles, making it the eighth largest in the UK according to the 2010 FN50 league of leasing companies, and delivers 13,000 new vehicles a year to fleet customers through a network of 30 preferred dealer partners.
As a result of its decision, ING expects all of its preferred network to be using the MoDel system by November 1, says Bryan Stringer, Operations and ICT Director at ING Car Lease.
“We like to be at the forefront of technology and keep up with the pace of change on behalf of our customers,” he said.
“We see Ebbon-Dacs as one of our key business partners and a trusted source of intelligence, and we can see real benefits from the use of MoDel through the reduction of errors, the speedier response times and the removal of paper from the system.
“We deliver over 13,000 new cars a year to fleet customers and, by using MoDel, we believe we will eradicate any chance of possible errors,” he said.
“When we got out to tender for new preferred partners from now on, it will be on the basis that any future partner will be using this methodology,” he said.
Bryan Stringer, Operations and ICT Director at ING Car Lease
MoDel is a new online solution which provides added automation to the new vehicle delivery handover and collection process, and has been developed as a joint venture between Oxford-based online solutions Ebbon-Dacs and motor accessories supplier, VGroup International.
The advantage of MoDel for leasing companies is that it reduces the time taken to record delivery and handover information, verify the condition of vehicles and collect and analyse customer feedback.
Every year, leasing companies deliver up to 500,000 vehicles to fleet customers via networks of preferred dealers, but this process utilises a variety of ways, usually paper-based, of capturing vital feedback on vehicle condition, handover completion and customer experience.
By automating and standardising this process, MoDel allows leasing companies to carry out CRM processes far more quickly and efficiently, including capturing important customer satisfaction information, vehicle condition reporting, delivery confirmation and helping identify and remove errors from the delivery procedure.
The new solution allows the instantaneous online upload of delivery and customer information into Leaselink, Ebbon-Dacs highly successful e-procurement trading platform, which is used by dealers and leasing companies around the UK to electronically source and manage more than 100,000 new vehicles per annum.
MoDel, short for mobile delivery has a low cost of entry and delivery agents can use their own approved PDA devices to capture the delivery and collection data.
“We are delighted that ING Car Lease has joined a growing list of leading contract hire companies who have decided make the MoDel systemthe solution of choice for all their vehicle delivery and collection requirements,” said Robert Pilkington, managing director of the Leaselink International division of Ebbon-Dacs.
Ends
Notes to Editors
About Leaselink
Following seven year’s development, Leaselink is Europe's market leading web based e-procurement solution, linking franchised dealers and motor manufacturers to major fleet management, leasing and rental companies.
An established online community, Leaselink is accessed by over 700 franchised dealers and dealer groups every day to respond to tenders and optimise the supply of fleet vehicles. In 2009 the trading platform was responsible for in excess of €3.15bn worth of fleet orders in the UK and Europe.
About Ebbon-Dacs
Ebbon-Dacs is an online solutions company based near Oxford and specialises in delivering hosted, web technology solutions. The company has a presence in France and the Netherlands and, through partners, in Italy, Germany, Australia and Portugal.
Ebbon-Dacs, which is owned by a private equity group, provides business process automation solutions to a wide range of automotive business enterprises through a number of different business tools and solutions and is a leader in hosted solutions for the automotive industry.
About VGroup International
Launched in 1992, VGroup International is a full process supplier of vehicle accessories to all sectors of the new car market, including motor manufacturers, accessory departments, the fleet and leasing industry, dealers and dealer groups and major retail outlets.
VGroup International operates in UK, China and the United States of America and is opening an outlet in Australia. It is looking further to establish itself in the Middle East and South Africa.
One in three new cars sold in the UK have a VGroup International product in them, and the company also has programmes for light commercial vehicles, from graphic design and manufacture to ply lining manufacturing and fitment.
Contact information:
Andrew Wilson
Sales director
Ebbon-Dacs
Tel: 01865 866810
Mob: 07976 337637
Email: andy.wilson@ebbon-dacs.com
Press enquiries:
Mike Gunnell
MGMedia Services
Tel: 01832 275060
Mob: 07786 971 544
Email: mike@mgmediaservices.com