Under the F&I banner, Ebbon-Dacs offers two very exciting solutions. The Finance Renewal plug-in for Enquiry Builder and Insurance e-Process (IeP)
The Enquiry Builder, Finance Renewal Plug-In
This plug-in to the popular Ebbon-Dacs lead management module can automatically send leads to Salespeople or Sales Managers based on existing customers that have moved into equity with their financed vehicles.
The software values customer vehicles as an on-going process using industry standard vehicle valuation data based on an estimated or actual vehicle mileage. This value is then compared to the current settlement figure with the balance being used as a deposit on a like for like vehicle.
From the retailers point of view the customer is being offered a new vehicle early, before they have a chance to review the competition or even put themselves in the market. Another benefit with this method is that the vehicle coming back into stock is often younger, still under warrantee and easier to re-sell.
From the customer point of view they have the opportunity to purchase a new vehicle early and maintain on-going use of a newer vehicle. They get more for their part exchange vehicle that they would have done if they had waited until the end of their agreement, plus all the hassle of arranging settlement and re-finance is sorted by the retailer.
Great for sales teams. Rather than trawling through customer lists with the latest offers, salespeople are now able to offer very specific offers to individual customers. Being able to say to a customer, we are able to offer you a brand new car at the same rate you are paying now, some 18-months or so before their existing agreement ends is a much more appealing sales line and a good reason to call someone. These sales can be further enhanced by adding any manufacturer support into the deal and tend to be of a much higher profit margin.
For those retailers that already make these calls, the time to collect all of this information even where the data is to hand can take 15-20 minutes per call. Having all the data immediately there and in one place is simply a huge time saver.
Software as a Service (SaaS) – Enquiry Builder (EB) is hosted at a state of the art facility allowing secure access over the internet. This eliminates the need for our customers to manage their hardware, security, backup and disaster recovery requirements themselves. Because our software is hosted centrally, our customers automatically receive regular upgrades to EB which ensures they are always on the latest version of the software. We have been delivering software solutions in this way for over a decade and have led the way in what is now becoming the preferred solution for delivering software.
Finance Renewals Plug-In benefits;
- Improved customer retention
- Younger used stock
- Improved margins
- Increase in sales
- More productive sales teams
- Very low cost
Insurance e-Process (IeP)
IeP is aimed at managing finance and insurance sales compliance and control but as important it is designed to assist the quality and consistency of insurance product presentation in order to sell more products appropriately.
Ebbon-Dacs were the first company to introduce an electronic based compliance tool and have worked with its customers over many years to refine the application. We understand that automotive retailers differ in their approach and therefore IeP has been designed to offer flexibility to ensure it supports any sales process.
IeP Features
- Status Disclosure
- Statement of Demands and Needs
- Product Presentation
- Purchasing Decisions
- Complaints Handling and Reporting
If you wish to learn more about the Finance Renewals Plug-In or IeP, then please call Mark Taylor-Jones on 01865 866810 or email mark.taylorjones@ebbon-dacs.com