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The Ebbon-Dacs DMS is a fully integrated, modular system which has been developed over the last ten years to ensure it not only offers all core dealer management functionality, but also the database management and business intelligence tools necessary to help car dealers improve marketing effectiveness, increase sales, reduce costs and grow profitability.
At the heart of our DMS is the world-class Microsoft Dynamics AX ERP solution, which offers a familiar and intuitive user interface that enhances usability, increases user confidence and reduces training needs. Ebbon-Dacs has applied its extensive automotive retailing expertise to this leading global business management solution to produce a DMS solution uniquely tailored for franchised dealer groups in the UK.
The majority of our customers purchase our full suite of DMS modules as one fully integrated solution, however due to our system design we can and do provide the Accounting module and the Showroom module as standalone solutions that enable customers to improve their business without a total change of DMS.
Accounting Module
Leveraging the power of Microsoft Dynamics AX, we have extended the functionality to support the needs of the UK automotive retail business. The financial management module contains a wealth of features to enable your accounts team to effectively and efficiently manage the profitability, assets, revenues, payables, receivables, cash flow and financial regulatory compliance of your organisation.
"The Showroom module of the Ebbon-Dacs DMS has proven to be a very powerful tool in our armoury over the past 2 years. The simplicity of the system from a user perspective, coupled with the comprehensive event style structure allows us to provide a consistent and professional approach to our customers, whilst maintaining a level of reporting and control that we had not seen in any other showroom system before."
John Hendy
Hendy Group
Group Systems & Resources Director
Showroom Module
We have been providing state of the art Showroom solutions as either standalone or fully integrated within the DMS for over ten years. We understand the importance of a solution that offers the right amount of control, whilst ensuring that technology supports and enhances the relationship between the sales person and the customer. We deliver that balance by providing a solution that tracks the progress of customers along your sales process in real time through our Event Manager.
Parts Module
Parts Inventory Management within the Ebbon-Dacs DMS offers extensive functionality to support all areas of your Parts department from enquiry and supply through to order management, 3rd party integration and reporting.
Service Module
Designed to support the busy service front office and efficient workshop management through modern and innovative functionality, including real time progress updates and technician time recording utilising innovative touch screen technology. The DMS is designed around one single customer database, making the CRM activity within the service department consistent with that of other areas of the business.
"the power of the CRM module in the system has allowed us to improve our customer management and contact cycle, the likes of which we thought not possible a few years back and the system keeps on providing us with the ability to surprise and delight us and our customers."
John Hendy
Hendy Group
Group Systems & Resources Director
Vehicle Administration Module
Vehicle administration controls all aspects of vehicle stocking and vehicle sales. It is designed for ease of use and accuracy of information, to improve internal customer service to the Sales and Accounts departments. Role Centres and Workflows allow for precise controls over who completes which tasks and in which order.
CRM and Database Marketing
Attract and retain customers in your business - One of Ebbon-Dacs major strengths is its expertise in understanding the best ways to leverage value from your prospect, customer and vehicle information. We provide modern Microsoft analysis and reporting tools which work in real time with the transactions occurring within your DMS. We also understand that these powerful tools only really add value when a clear and well considered marketing strategy has been developed. This is where we can also help in providing the necessary expertise to help you fine tune the use of one of your most valuable assets – your database.
Software as a Service (SaaS) - The Ebbon-Dacs DMS solution is hosted at a state of the art facility allowing access to the DMS securely over the internet. This eliminates the need for our customers to manage their hardware, security, backup and disaster recovery requirements themselves. Because our software is hosted centrally, our customers automatically receive regular upgrades to the DMS which ensures they are always on the latest version of the software. We have been delivering software solutions in this way for over a decade and have led the way in what is now becoming the preferred solution for delivering software. With greater simplicity in pricing and a relative ease of integration, the SaaS model is the most sensible choice for DMS.
Ease of use and Accessible - At the centre of everything we do, we try to provide clear and simple functionality which is immediately recognisable and as intuitive to use as any Microsoft product.
In order to arrange a meeting with Ebbon-Dacs, please contact Gareth Smith on 01865 866810 or email gareth.smith@ebbon-dacs.com